مکالمه انگلیسی در محل کار: تحسین کردن

در برنامه مکالمه انگلیسی در محل کار: تحسین کردن ، میبینیم که رییس شرکت تیپ تاپ تریدینگ Tip Top Trading که تو کار تولید میوه پلاستیکیه، اصلا از کار تام که حسابدار ارشده، راضی نیست! این درحالیه که کار آنا که تازه وارده حسابی مورد تحسین و تمجید قرار گرفته. با گوش دادن به این پادکست با چندتا از اصلاحاتی که رییس برای تعریف کردن از کار آنا استفاده میکنه آشنا میشی.

اصطلاحاتی برای تحسین کردن

این قسمت از مکالمه انگلیسی در محل کار: تحسین کردن به توضیح اصطلاحاتی می پردازه که با استفاده از اون ها میتونی از کار کسی تعریف کنی.

عباراتی که از این برنامه یاد میگیری این هاست:

Well done.

آفرین. (کارت رو خوب انجام دادی)

You were in a difficult situation and you handled it well.

تو موقعیت سختی بودی اما خوب از پسش بر اومدی.

Great job. I’m really impressed.

کارت عالی بود. من رو واقعا تحت تاثیر قرار داد.

سوال چالشی برای تست مهارت شنیدن:

In which country is the big boss of Tip Top Trading based?

رییس شرکت تیپ تاپ تریدینگ تو کدوم کشور اقامت داره؟

هنگام تماشای این برنامه سعی کن به حرف‌هایی که بین شخصیت‌های مختلف رد و بد میشه خوب گوش کنی تا جواب این سوال رو پیدا کنی.

برای این که جوابت رو چک کنی، به انتهای صفحه برو و جواب درست رو اونجا ببین.

BBC English at Work: 08- Room 301 – Giving praise

متن انگلیسی:

Paul
Good afternoon.

Anna & Tom
Hi, good afternoon.

Paul
Anna, Tom, room 301 please. Now.

Narrator
Welcome back to Tip Top Trading, where things are a teeny bit tense today. Paul has called Tom and Anna into room 301, the place where difficult conversations happen. Perhaps Paul has found out about yesterday’s unhappy clients.

Anna
Oh dear.

Narrator
You should be okay Anna. After the way you coped with Mr Lime, you should be praised.

Anna
Really? What do you think Paul will say?

Narrator
Well, if he is pleased, he’ll say things like:

Well done.

You handled it well.

Great job.

I’m really impressed.

Anna
And if he’s not?

Narrator
Well, I suppose – oop. Here’s Paul now!

Paul
Well, Tom, Anna… Yesterday was not a great day. Two clients came in with serious complaints. Mrs Kumquat received a delivery of imitation bananas that were purple, not very convincing. And Mr Lime ordered grapefruits, but got pineapples. Tom.

Tom
Yes.

Paul
Were you responsible for these errors?

Tom
Well… yes, but…

Paul
Look, mistakes happen. But it seems that Mrs Kumquat left our offices even angrier than when she came in and she says she will never use Tip Top Trading again.

Tom
I tried my best.

Paul
Hmmm. I understand you told her to spray-paint the bananas and to ‘stop being such a miserable old witch’.

Tom
Yeah, well look, she’d been very rude to me.

Paul
If you weren’t such a good salesman I would fire you for that. Anna.

Anna
Yes.

Paul
Well done. Not only was Mr Lime satisfied that his problem would be resolved, but we might even get some extra business from him, thanks to your Imperial Lemon proposal.

Anna
I hope so.

Paul
You were in a difficult situation and you handled it well. You remained calm, friendly and professional. So, great job. I’m really impressed. I’m going to…

(phone rings)

Paul
Who’s that? Oh no. It’s a call from the USA.

Tom
Oh god!

Anna
What?

Tom
It’s the boss!

Anna
Whose boss?

Tom
Ours! The big, big boss, based in America.

Paul
Shhhh! (on the phone) Hellooo? Ah, good afternoon Mr Socrates, I mean, er- morning, ha ha, where you are it’s … yes, no, n-yes …. I’m not sure. Mrs Kumquat … did she? … well, it was very unfortunate …. purple, yes …. totally unacceptable …. I will. If you’d like I could …. Mr Socrates? Hello? Mr Socrates? Oh, he’s gone. Right where was I? Tom, great work. Anna, I’m disappointed. No, no, Anna, great work, I want you to take charge of the Imperial Lemon presentation. Tom, if you speak to a client like that again there will be disciplinary action. Mrs Kumquat was so angry she even emailed Mr Socrates. Ok, that’s it.

Narrator
Phew! What a relief for Anna. Let’s listen again to some of the phrases Paul used to praise her:

Well done.

You were in a difficult situation and you handled it well.

So, great job. I’m really impressed.

He also explained why he thought Anna had done a good job:

You remained calm, friendly and professional.

Excellent work Anna. But Tom’s mistakes have given everyone a lot of work to do tomorrow.

Paul
First thing tomorrow we need to sort this mess out. Tom, I want you to phone every single client and check the orders. Anna, you can go to the warehouse and find out what’s going on in there!

جواب سوال چالشی مهارت شنیدن:

In which country is the ‘big boss’ of Tip Top Trading based?
America / United States (آمریکا)

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برای دسترسی به قسمت های قبلی این برنامه از صفحه ی مکالمه انگلیسی در محل کار آکادمی مجازی زبان انگلیسی 24talk دیدن کنید.