مکالمه انگلیسی در محل کار: ارتباط با مشتری
در برنامه مکالمه انگلیسی در محل کار: ارتباط با مشتری می بینیم که اوضاع شرکت تیپ تاپ تریدینگ به هم ریخته! آنا با همکار جدیدش ریچل به مشکل برخورده چون ریچل مرتب داره اشتباهای بزرگی میکنه. آنا قبل اینکه ریچل اوضاع رو از اینی که هست بدتر نکنه چه کاری می تونه انجام بده؟ آنا چطور می تونه اعتبار خوب شرکت درخصوص ارتباط با مشتری هاش رو حفظ کنه؟ این قسمت از مکالمه انگلیسی در محل کار رو گوش کن تا یاد بگیری چطوری میشه با مشتری ارتباط خوبی برقرار کرد.
اصطلاحاتی برای ارتباط با مشتری
این قسمت از مکالمه انگلیسی در محل کار: ارتباط با مشتری به توضیح اصطلاحاتی می پردازه که با استفاده از اون ها میتونی با مشتری ها ارتباط خوبی برقرار کنی.
عباراتی که از این برنامه یاد میگیری این هاست:
Hello I’m Anna from Tip Top Trading. How are you today?
سلام من آنا هستم از شرکت تیپ تاپ تریدینگ. امروز حالتون چطوره؟
I hope you have received our order and are happy with it.
امیدوارم سفارش به دستتون رسیده باشه و راضی باشید.
We do hope you are pleased with our service and that you may use us again.
ما واقعا امیدواریم که از خدمات ما راضی باشید و اینکه دوباره از این خدمات استفاده کنید.
Do you have any questions you may want to ask?
آیا سوالی هست که بخواید بپرسید؟
سوال چالشی برای تست مهارت شنیدن:
What item have both Denise and Tom lost?
دنیز و تام چه آیتمی رو گم کردند؟
هنگام تماشای این برنامه سعی کن به حرف‌هایی که بین شخصیت‌های مختلف رد و بد میشه خوب گوش کنی تا جواب این سوال رو پیدا کنی.
برای این که جوابت رو چک کنی، به انتهای صفحه برو و جواب درست رو اونجا ببین.
BBC English at Work: 38-oranges and lemons Languages for good customer relation
متن انگلیسی:
Anna
Frustrated. All that work I put in, getting the contract for Imperial Lemons and Rachel has sent out a load of second-hand plastic oranges!
Narrator
I guess you’re going to have to call your client and sort out the mess.
Anna
I guess so. Oh hi Tom.
Tom
Is she about? The man-eater?
Anna
No it’s all clear, she’s gone out for a cappuccino.
Tom
Good good. Look I managed to call the guy she bought the second-hand oranges from, and I cancelled the order.
Anna
Phew, great!
Tom
Yeah, yeah… and last night I managed to order some Imperial Lemons and sent them to that company in France – Fruit Traders International. Here’s the paperwork.
Anna
Tom, that’s brilliant! Here, let me give you a big hug – you saved the day!
Tom
Ooh, that’s a bit tight.
Denise
Oh not again! You two just can’t leave each other alone…
Anna
Bbbut it was just…
Denise
Say no more Anna. Now, I was looking for my special red pen, have you seen it anywhere?
Tom
No. Funny that, my pens have gone missing too.
Denise
I’ll go and get some more.
Tom
Now Anna, I don’t want to interfere but have you called that company in France to see how they are?
Anna
Well, they’re fine aren’t they?
Denise
It’s good customer service to call them and see how they are.
Anna
But what do I say?
Tom
Tell you what. I’ll go over there and you can call me and practise.
Anna
Right. OK Tom, I’m calling your number now.
Tom
Hello – Fruit Traders International.
Anna
Yes, hello…
Tom
…introduce yourself and ask me how I am.
Anna
Oh right. Hello I’m Anna from Tip Top Trading. How are you today?
Tom
I’m very well. Now ask me about the order.
Anna
I hope you have received our Imperial Lemons and that you are happy with the order.
Tom
Yes, very very happy. The lemons are… fantastique!
Anna
Oh that’s good. Erm… we do hope you are pleased with our service and that you may use us again.
Tom
We certainly will. Thank you.
Anna
Do you have any questions you may want to ask?
Tom
No… actually yes…. err, can I… err… buy you dinner sometime?
Anna
Very funny Tom. They won’t ask that!
Tom
No. I’m asking you.
Anna
Oh right… erm… OK then… yes!
Narrator
Hooray! Or should I say oh dear? Silly Anna has agreed to go on a dinner date with Tom – but there is still some business to attend to. Don’t forget to make that call to your client Anna.
Anna
No I won’t – in fact I’ll do it right now.
Narrator
Good! While she makes that call, here is a reminder of some of the phrases she could use…
Hello I’m Anna from Tip Top Trading. How are you today?
I hope you have received our order and are happy with it.
We do hope you are pleased with our service and that you may use us again.
Do you have any questions you may want to ask?
Denise
Are you OK Anna? You look a bit annoyed.
Anna
I am – I just called our client in France to check everything was OK and they said Rachel had already called them and told them our lemons were so last season and they would be stupid not to choose oranges!
Denise
That’s terrible.
Tom
…hey Anna, how about this restaurant for our date… I mean our business meeting. Look at this menu…
Anna
Not now Tom. Rachel has messed things up again. She’s causing so much trouble. She’s got to go.
Tom
Oh… yeah right. This calls for action.
Narrator
It certainly does. It sounds like Rachel has gone too far this time and it’s up to Anna to sort things out. But what can she do? Join us again next time on English at Work to find out. Bye!
Narrator
Until next time. Bye!
جواب سوال چالشی مهارت شنیدن:
What item have both Denise and Tom lost?
جواب: Their pens. (خودکارهایشان را)
امیدوارم از این قسمت از مکالمه انگلیسی در محل کار: ارتباط با مشتری لذت برده باشی.
اگه برای تمرین بیشتر به کمک نیاز داشتی پیشنهاد می‌کنم تو دوره‌ی مکالمه زبان انگلیسی آکادمی 24talk شرکت کنی. این دوره کاملا آنلاین و به صورت کلاس‌های چهارنفره برگزار میشه. دوره ی مکالمه زبان انگلیسی 24talk سطح بندی داره و تمرکزش روی مکالمه است و بهت کمک میکنه تا در کوتاه ترین زمان انگلیسی رو طبیعی و روان صحبت کنی و بتونی با انگلیسی زبان‌ها راحت ارتباط بگیری!
برای دسترسی به قسمت های قبلی این برنامه از صفحه ی مکالمه انگلیسی در محل کار آکادمی مجازی زبان انگلیسی 24talk دیدن کنید.
